Shipping policy

Order processing
Orders are prepared within 1 to 2 business days after payment confirmation. Orders placed at the weekend or on a public holiday are processed on the next business day.

Delivery times
United Kingdom: 5 to 10 business days after dispatch.
These timeframes are indicative and may vary during periods of high demand or in the event of carrier delays.

Delivery charges
Delivery is free on all our orders. Any applicable charge, where relevant, is shown before final confirmation of your order.

Discreet packaging
All our orders are shipped in plain packaging, with no mention of the contents or the nature of the product on the outside of the parcel.

Order tracking
A confirmation email is sent to you as soon as your order is dispatched, along with a tracking number so you can follow your parcel through to delivery.

Delivery address
It is the customer's responsibility to check that the delivery address entered when placing the order is accurate. Maisalya cannot be held liable for any delay or non-delivery resulting from an incomplete or incorrect address. If a parcel is returned for this reason, a re-shipping charge may apply.

Lost, delayed or damaged parcels
If your parcel has not arrived within the stated timeframe, or is damaged or lost, please contact us at contact@maisalya.com. We will open an investigation with the carrier and, depending on the outcome, arrange a replacement shipment or a refund.

Right of withdrawal and returns
The terms for returns, withdrawal and refunds are set out in our Return & Refund Policy.

Contact
For any questions about your delivery: contact@maisalya.com — Monday to Friday, 8am – 6pm.